21TA06 Recall Campaign Information

Overview:

If the high beams are repeatedly left on for an extended period while the vehicle is idling or driving at low speed, there is a possibility that the head lamps can overheat to a level that can result in an increased risk of a fire that can lead to other damages to the vehicle.

What Happens:

Technician will inspect the vehicle. If one or more components of the headlamp are damaged they will be replaced with new ones.

What to do:

Run the customer’s VIN in TIS to confirm the campaign. 

The campaign will look like this:

Protocol:

Fill out the Recall Parts Order Form

Guest Experience Time:

The recall can be completed within a day. Customer must drop off.

Parts: Yes.

Rental: No.