21TD02 Recall Campaign Information

Overview:

Due to an unexpected supplier issue, only one (1) Remote Keyless Entry key was included with the subject vehicles when they were delivered to customers. These customers were advised at the time that Toyota would contact them at a later date to arrange for an additional Remote Keyless Entry key to be provided.

In plain terms, these customers bought a new vehicle with only 1 key when parts were in short supply during the early part of 2021. 

What Happens:

We will order them a new key and match it to their vehicle. 

What to do:

Run the customer’s VIN in TIS to confirm the campaign. 

Protocol:

Fill out the Recall Parts Order Form

Guest Experience Time:

Average seeding time and programming for this vehicle is 1 hour

Parts: Yes.

Rental: No.