Delayed Pick Up

The customer liked the vehicle and wants to buy the car. They were even approved for the vehicle, they just weren’t ready to take it home with them today.

The fact that this is pending is crazy, but here we are.

It is safe to assume that the customer is scheduled for this delivery, or that would be really weird. Make sure the delivery appointment is scheduled as a delivery appointment in VinSolutions. Make sure there are notes on the record. Make sure the time is confirmed, the vehicle is detailed, and the finance team is ready for the delivery.

Make sure you confirm the delivery with the customer utilizing the tasks and leave proper notes.

Your customer is coming back for a smooth delivery process, this is the final reflection of the sales process, they should not have to wait around for really anything.

If anything at all changes, get in contact with your manager immediately.

It’s either going to be a smooth delivery or something is going to go wrong, there really is no middle ground here. Rely heavily upon your managers to make sure everything goes well.

Congratulations on your sale! Remind them of the survey.