20TA03  Recall Campaign Information

Overview:

The subject vehicles may be equipped with an electronic control unit (ECU) from a specific supplier that is designed to receive signals from crash sensors and deploy the airbags and seat belt pretensioners. The ECU may not have adequate protection against certain electrical noise that can occur in certain crashes, such as severe underride crashes. This can lead to incomplete or nondeployment of the airbags and/or seat belt pretensioners. Airbag and seat belt pretensioners that do not deploy as intended can increase the risk of injury in a crash.

In less formal terms, the vehicle’s airbag may not receive the proper information from the vehicle’s computer during a crash. This could result in airbags not deploying when they should. 

What Happens:

The technician will inspect the ECU and install an electronic noise filter between the ECU and the wire harness. 

What to do:

Run the customer’s VIN in TIS to confirm the campaign. 

The campaign will look like this:

Protocol:

Fill out the Recall Parts Order Form

Guest Experience Time:

A couple of hours. If additional time is needed the advisor will communicate this to the customer.

Parts: Yes.

Rental: No.