H0C Recall Campaign Information

Overview:

The involved vehicles are equipped with resin rear step bumpers and reinforcement brackets at each corner. In the event of an impact to the corner of the bumper, the resin bracket may become damaged but not be noticed. If a person steps on the corner of the bumper that is damaged, a portion of it may break away, increasing the risk of injury.

What Happens:

We replace the brackets in the bumper so they do not break while standing on them. We take apart the customer’s bumper, remove and replace the pads and plates, and then replace the bumper.

What to do:

Run the customer’s VIN in TIS to confirm the campaign. 

The campaign will look like this:

Protocol:

Fill out the Recall Parts Order Form

Guest Experience Time:

We will need the vehicle for an entire day, preferably an overnight drop or an early appointment.

Parts: Yes.

Rental: No.