J0R Recall Campaign Information

Overview:

The involved vehicles are equipped with Intelligent Clearance Sonar (ICS). Due to improper software programming in the ICS system, the ICS system may improperly activate when an involved vehicle enters certain types of carwash facilities and is placed into neutral. If the ICS system activates, the ICS system will exhibit warnings and the system may apply the brakes.

What Happens:

When the vehicle comes in for service, the vehicle is inspected and, if necessary, we will perform an update to the software. 

The technician will then road test the vehicle and document the performance of the vehicle.

What to do:

Run the customer’s VIN in TIS to confirm the campaign. 

The campaign will look like this:

There is no need to order any parts. Parts will be ordered by the technician if necessary after inspection. 

Protocol/Guest Experience:

Due to the varying nature of a software update, it is best for the guest to drop the vehicle for the day. 

Some updates can be performed in as little as two hours, others can take most of the day to complete the update. 

Communicating this to the guest is extremely important to providing a positive experience.

Parts: No.

Rental: Rentals are available if there is further action to be taken after the software update. Rentals will be assigned by the advisor after technician inspection.