J0X Recall Campaign Information

Overview:

The engine ECUs in the subject vehicles are equipped with software to monitor the rear oxygen sensors. Under a specific condition, this software may not detect a malfunctioning sensor due to an error in the software. As a result, affected vehicles do not meet certain onboard diagnostic (OBD) regulations

What Happens:

When the vehicle comes in for service, the vehicle is inspected and, if necessary, we will perform an update to the software. 

What to do:

Run the customer’s VIN in TIS to confirm the campaign. 

The campaign will look like this:

There is no need to order any parts. Parts will be ordered by the technician if necessary after inspection. 

Protocol/Guest Experience:

Due to the varying nature of a software update, it is best for the guest to drop the vehicle for the day. 

Some updates can be performed in as little as two hours, others can take most of the day to complete the update. 

Communicating this to the guest is extremely important to providing a positive experience.

Parts: No.

Rental: Rentals are available if there is further action to be taken after the software update. Rentals will be assigned by the advisor after technician inspection.