Phone Call

Here are a few word track examples of what to say. Use your own words, you do not have to stick to a script, what feels natural will work best for you, but remember to focus on “either/or” questions to help continue the conversation.

You:

“Good Morning/Afternoon/Evening, could I please speak to (Customer’s First Name")?

Customer:

“This is he/she.”

You:

“Awesome, hey, this is (your name) from Toyota / Mitsubishi Stroudsburg service department. Real quick, we sent you a list of service specials at our dealership and we wanted to make sure you got them!

You:

“Oh you didn’t get it? Well, we are currently offering $10 off any service, $5 off on oil and filter change, and if you are in need of new tires soon they are buy 3 get the 4th for $1 for exclusive customers.

You:

“Oh Great! Did you have any questions about that?

What's the catch?

“No catch! We appreciate and value your business! Your service advisor may recommend services due by time or mileage, however they are recommendations. If you do them,great! If you choose to wait to have them completed at a future service, that's great,too! “

Let’s get you scheduled ! I have as soon as today available, or would tomorrow work better for you?

Text Message

Here’s a few templates for you to use.

CFN- Customer First Name

YFN- Your First Name

YRMDL- Year and Model of Vehicle

Text Option 1:

Hey CFN, this is YFN from the service Department at Toyota / Mitsubishi Stroudsburg. Now through the end of May, we're offering $25 off any service when you spend $100 or more to our exclusive customers. For more information or to get signed up for your next service, please shoot me a text back or give me a shout at 570-354-0880.

Text Option 3:

Hey CFN, this is YFN from the service Department at Toyota of Stroudsburg. Do you still own the YRMDL?

Voicemail

“Hey CFN, this is YFN from Toyota of Stroudsburg. We sent you some offers for your YRMDL the other day and I wanted to make sure you got them.

Give me a shout back at 570-354-0880 when you have a moment. Thank you and have a great day!”