Oil Change Package

Phone Calls:

Hey (customer name) this is (your name) calling from Toyota of Scranton. The other day we sent you an email about our oil change special did you get that email?

-If no-

No worries, we sent you a coupon for $20 off an oil change and wanted to make sure you got it . When’s the last time you had your oil changed?

-If yes-

Great, did you have any questions about it?

Text Message Template:

Hey CFN, this is YFN from Toyota of Scranton. Did you get the coupon for our oil change special we emailed you?

What you need to know:

We have a free second opinion attached to this coupon. That means if the customer has already had their vehicle looked at, ask them to bring in their estimate with them so we have a place to start looking for what ever issue they may have.

If they haven’t had it looked at yet, they get 30 minutes free of diagnosis.

Oil change prices along with our process talking points are available here, please review the page:

https://www.toyotaofscranton.com/service-vdp

This link may change over the next few days, so please contact me immediately if it no longer works and I’ll update it. -Brian