Texting Templates

Copy and paste the template into the text window. Anything in bold needs to be replaced with the appropriate information.

It is designed so you can double click on the bold letters and replace with the appropriate information.

CFN- Customer First Name YFN- Your First Name YRMDL- Year and Model of Vehicle

-OPT IN-

Hey CFN, this is YFN from the service department at Toyota of Scranton. Would it be better to reach you by text?

-RECALL-

Hey CFN, this is YFN from the service department at Toyota of Scranton. It looks like there is an open recall on your YRMDL. Do you still own that vehicle?

-MISSED APPOINTMENT-

Hey CFN, this is YFN from the service department at Toyota of Scranton. How did your visit with us go yesterday?

-SERVICE CONNECT-

Maintenance Light:

Hey CFN, this is YFN from the service department at Toyota of Scranton. We received a maintenance signal from your vehicle. Did you want to bring your vehicle by tomorrow, or would one day next week work better for you?

Warning Light:

Hey CFN, this is YFN from the service department at Toyota of Scranton. We received a warning signal from your vehicle. Is everything okay? Do you need us to set up a time to check out your vehicle right away or would next week be better?

Collision Light:

Hey CFN, this is YFN from the service department at Toyota of Scranton. Toyota Headquarters sent us an urgent alert notification for your vehicle. Are you okay?

-TOYOTACARE-

No Oil:

Hey CFN, this is YFN from the service department at Toyota of Scranton. Your ToyotaCare service is due. Are you available to bring your vehicle by tomorrow, or would another day this week work better for you?

No Oil Second Text:

Hey CFN, this is YFN from Toyota of Scranton. Your ToyotaCare service is past due. Are you available to bring your vehicle by tomorrow, or would another day this week work better for you?

No Oil Third + Text:

Hey CFN, this is YFN from Toyota of Scranton. Your ToyotaCare service is overdue. These free complimentary services do run out if you do not use them in time.  Are you available to bring your vehicle by tomorrow, or would another day this week work better for you?

Oil:

Hey CFN, this is YFN from the service department at Toyota of Scranton. Your free ToyotaCare oil change service is due. Are you available to bring your vehicle by tomorrow, or would another day this week work better for you?

Oil Second Text:

Hey CFN, this is YFN from Toyota of Scranton. Your ToyotaCare oil change service is past due. Are you available to bring your vehicle by tomorrow, or would another day this week work better for you?

Oil Third + Text:

Hey CFN, this is YFN from Toyota of Scranton. Your ToyotaCare service oil change is overdue. These free complimentary services do run out if you do not use them in time.  Are you available to bring your vehicle by tomorrow, or would another day this week work better for you?

-SPECIAL ORDER PARTS-

Text 1:

Hey CFN! This is YFN from Toyota of Scranton. Your parts have arrived. Were you looking to have this installed or did you want to pick it up from the counter?

Text 2:

Hey CFN, your parts are still here. Did you figure out your schedule yet or would you like us to send them back?

Text 3:

Hey CFN! This is YFN from Toyota of Scranton. Your parts will be returned the factory on (Date). Are you available to make it in before then or should we send them back now ?

-RETENTION-

Active Risk-

Hey CFN, this is YFN from the service department at Toyota of Scranton. Our back to school sale is in full swing this month. Take an additional 15% off any service, now through August 31st, 2022. To use this offer you must set up your appointment via text or call 570-207-8665.

Inactive Customers-

Hey CFN, this is YFN from the service department at Toyota of Scranton. Our back to school sale is in full swing this month. Take an additional 15% off any service, now through September 30th, 2022. To use this offer you must set up your appointment via text or call 570-207-8665.

-30k Opp-

Hey CFN, this is YFN from the service department at Toyota of Scranton. It looks like your free ToyotaCare services have expired. From now until September 30th, 2022, we're offering 15% off your next service visit. To use this offer you must set up your appointment via text or call 570-207-8665.

-GPRS-

Hey CFN, this is YFN from the service department at Toyota of Scranton.. During your visit with us last month your Service Advisor had some additional recommendations for your vehicle. Did you have any questions about those services?