ToyotaCare
What is ToyotaCare?
ToyotaCare is a prepaid maintenance program that comes with the purchase of a new or certified vehicle. Please see the chart below for a breakdown of each of the programs.
Customers can utilize these programs as they wish, but they operate similar to a vehicle warranty. The plan for lasts for the amount of time associated with the plan.
What does the customer get with ToyotaCare?
Frequently Asked Questions:
Q: What is the grace period for ToyotaCare Products?
A: 30 days or 999 miles, whichever comes first.
Q: Can I use my Certified ServiceCare or extended ServiceCare at any dealership? Even if it’s not a Toyota?
A: All Toyota extended service plans can be redeemed at any Toyota Dealership. They can not use this at any non-Toyota Location.
Q: The customer just came in two months ago, but the task says the customer is already due again.
A: It sure does, check TIS again, the customer is probably off track with their service plan and needs to come in again soon.
When should a customer redeem their ToyotaCare?
The initial 2 Year / 5 Service plan must be redeemed every 4.8 months or in 5,000 mile intervals. This is based on which event comes first.
What do we do about it?
We communicate with our customers and provide them offers to help make their experience better. We use the communication channels available to us in addition to our digital advertising plans.
Please see the Task Type below to review how you should respond.
Non Oil Due Soon
Phone Call
“It looks like your first/next ToyotaCare service will be due soon. Did you want me to get you scheduled for this week or would next week work better for you?
Voicemail
“Hey this is YFN, from the service department here at Toyota of Scranton. It looks like your first/next ToyotaCare service will be due soon. Please give me a call back at 570-207-8665 at your earliest convenience so I can get you scheduled.”
Emails are sent out on your behalf by Toyota.
Text Message
Hey CFN, this is YFN from the service department at Toyota of Scranton. Your ToyotaCare service is due. Are you available to bring your vehicle by tomorrow, or would another day this week work better for you?
Oil Due Soon
Emails are sent out on your behalf by Toyota.
Phone Call
“It looks like your next free Oil Change ToyotaCare service will be due soon. Did you want me to get you scheduled for this week or would next week work better for you?
Voicemail
“Hey this is YFN, from the service department here at Toyota of Scranton. It looks like your next Oil Change ToyotaCare service will be due soon. Please give me a call back at 570-207-8665 at your earliest convenience so I can get you scheduled.”
Text Message
Hey CFN, this is YFN from the service department at Toyota of Scranton. Your free ToyotaCare oil change service is due. Are you available to bring your vehicle by tomorrow, or would another day this week work better for you?
Non Oil Due Now
Emails are sent out on your behalf by Toyota.
Phone Call
“It looks like your next ToyotaCare service is due now. Did you you have some time to stop by tomorrow or would later this week work better for you?”
Voicemail
“Hey this is YFN, from the service department here at Toyota of Scranton. It looks like your first/next ToyotaCare service is due now. Please give me a call back at 570-207-8665 so I can get you set up right away.”
Text Message
Hey CFN, this is YFN from Toyota of Scranton. Your ToyotaCare service is past due. Are you available to bring your vehicle by tomorrow, or would another day this week work better for you?
Oil Due Now
Emails are sent out on your behalf by Toyota.
Phone Call
“It looks like your next free Oil Change ToyotaCare service is due now. Did you you have some time to stop by tomorrow or would later this week work better for you?”
Voicemail
“Hey this is YFN, from the service department here at Toyota of Scranton. It looks like your next Oil Change ToyotaCare service is due now. Please give me a call back at 570-207-8665 so I can get you set up right away.”
Text Message
Hey CFN, this is YFN from Toyota of Scranton. Your ToyotaCare oil change service is past due. Are you available to bring your vehicle by tomorrow, or would another day this week work better for you?
Non Oil Overdue
Phone Call
“It looks like your first/next ToyotaCare service is past due. Did you you have some time to stop by tomorrow or would later this week work better for you?”
Voicemail
“Hey this is YFN, from the service department here at Toyota of Scranton. It looks like your first/next ToyotaCare service is past due. Please give me a call back at 570-207-8665 so I can get you set up right away.”
Emails are sent out on your behalf by Toyota.
Text Message
Hey CFN, this is YFN from Toyota of Scranton. Your ToyotaCare service is overdue. These free complimentary services do run out if you do not use them in time. Are you available to bring your vehicle by tomorrow, or would another day this week work better for you?
Oil Due Overdue
Emails are sent out on your behalf by Toyota.
Phone Call
“It looks like your next Oil Change ToyotaCare service is past due. Did you you have some time to stop by tomorrow or would later this week work better for you?”
Voicemail
“Hey this is YFN, from the service department here at Toyota of Scranton. It looks like your next Oil Change ToyotaCare service is past due. Please give me a call back at 570-207-8665 so I can get you set up right away.”
Text Message
Hey CFN, this is YFN from Toyota of Scranton. Your ToyotaCare service oil change is overdue. These free complimentary services do run out if you do not use them in time. Are you available to bring your vehicle by tomorrow, or would another day this week work better for you?
Have a question? Fill out this form