Unsold Showroom Visit Process

Your initial goal in this process is to contact the customer and thank them for allowing us the opportunity to earn their business. After that we should be looking to overcome and flush out any additional objections that kept us from a deal. 

Before you make an unsold visit call, you should review the visit with your manager and plan your call according to the situation. 

Below are some common reasons why a customer didn’t purchase the vehicle. Please click on the links below to review word tracks and notes for the appropriate follow-up call with the customer. 

• Credit Concerned Customer

• The customer didn’t like the vehicle/Couldn’t make a pick

• Trade Value Objections

• Payment/Pricing Objection

• Interest Rate objections

• Service Lane- Customer isn’t ready to buy yet. 

• Wouldn’t buy without a test drive

• Needs decision maker

• No Notes

• Needs to shop other makes/models

• Didn’t bring down payment money

To complete this process you should expect the following task process to appear over the next few days.

(Click here for a link to learn how to complete a task in VinSolutions)

Day 1 - Call customer, thank them for their time and visit with us. Review notes from manager and discuss.

Day 2 - Call customer, thank them for their time and visit with us. Review notes from manager and discuss.

Day 5 - Customer will be marked lost in 2 Days. Follow up to try and put a deal together.