Key Performance Indicators
The Key Performance Indicators is the most valuable widget in terms of managing the dealership on a daily basis.
Getting to Zero in every category means all of the showroom visits have been cleaned up and closed out, all pending deals have been reviewed and accounted for, and every customer communication has been responded to throughout the dealership.
Please use the links below for tutorial on proper monitoring and clean up for each of these categories.
This will bring you to the showroom log and specifically filter to the incomplete visits. This should be 0 by the end of every day with no exceptions. Managers that have spoken to customers prior to their departure are responsible for this KPI. This includes thorough notes to make follow up easier for the sales person.
This is a list of the dealership’s deals that have not yet been matched back to the DMS. This includes vehicles on order or and pending deals still being worked by finance. This is the responsibility of the desk manager to review the deals with the sales person and correctly update the deal based on it’s status.
This is a list of all of the unanswered communications inside the dealership. The entire team is responsible for keeping this as low as possible throughout the day.